Payment & Cancellation Policy

We accept EC cards / Visacard / Mastercard (or Eurocard) / bank transfer

In the case of payment on account, the statutory payment period of 30 days applies (unless otherwise contractually agreed). In the event of late payment, interest on arrears shall be due from the first day of default. These are based on the generally applicable default interest in accordance with. Austrian legislation, depending on the form of the business relationship (for private bookings, the default interest regulations for private individuals pursuant to ABGB § 1000 para. 1 apply; for bookings made by tour operators or for company stays, the default interest regulations for companies pursuant to UGB § 456 apply).

Free of charge up to 60 days before the day of arrival.
Between 59 and 30 days before the day of arrival 30% of the total amount.
Between 29 and 14 days before the day of arrival 70 % of the total amount.
In the event of a late cancellation, no-show or early departure, 100% of the total amount will be charged.

If different cancellation conditions are mentioned on your booking confirmation, these apply. Please note that for bookings of 5 rooms or more at the same time, the cancellation conditions for groups apply.

Up to 30 days before the day of arrival free of charge.
Less than 30 days before the day of arrival 30 % of the total amount.
Less than 14 days before the day of arrival 70 % of the total amount.
In the event of a later cancellation or no-show, 100% of the total amount will be charged.

If different cancellation conditions are mentioned on your booking confirmation, these apply. Please note that for bookings of 5 rooms or more at the same time, the cancellation conditions for groups apply.

In the event of a timely cancellation, we will transfer the amount already paid back to your account. We charge a processing fee of € 19.00 for this.

Insurance peace of mind - travel without risk with Europäische Reiseversicherung

Offers are valid from the date of issue for max. Valid for 7 days. The validity can be extended on request. Prices are always in accordance with. Per person or per room for the specified number of persons and per day, excluding packages. In the event of incorrect information (e.g.: number of persons or age of fellow travelers), the guest must pay any additional costs in full on site. Scope of inclusive services and catering in accordance with. Offer letter.